VIBA

Virtual Interactive
Brand Ambassador

Only VIBA delivers personalized shopping and service experiences – anytime, anywhere  –  through live video engagements and rich media content.

Improve conversion rates, drive revenue, increase coverage and improve customer satisfaction – all while lowering costs and elevating current team productivity.

Omnichannel Video Engagement Platform For Brands and Retailers

Go Virtual

& Make a

Real Connection

Only VIBA engages customers across all sales and support channels with digital journeys that are uniquely personal and powerfully profitable.

Now wins. Later loses. It's that simple.

VIBA is the only video-based, omnichannel customer experience solution that delivers sales, service, and support experiences whenever, however, and wherever they are needed.

In-Store Processes
  • Assisted Selling
  • Activations / Plan Selection
  • Checkout
  • Welcome and Service Triage
Sales Support
  • Escalation and Issue Resolution
  • Training and Product Questions
  • In-Store Coaching
Lifecycle Interactions
  • Sales / Cross-Sell / Upsell
  • Post Sales Follow-up
  • Service and Support Triage
  • Satisfaction Surveys
Online Experiences
  • Assisted Selling
  • Product Demonstrations
  • "Live" Shopping Experiences
  • Augmented Reality

Omnichannel Sales

Virtual Agents

Video Chats

Product Demos

On-Demand Video

Live Broadcasts

click the arrows or drag for more videos

Valerie, Your Multilingual Virtual Assistant

Valerie is the digital twin of your best and brightest employees – answering questions, and sharing demos, videos, and other pertinent information. She can even text special offers, coupons, and additional actionable links directly to customers.  

She is always ready, speaking your customers' language, providing them fast, accurate answers in a fun and friendly manner, and escalating to team members when needed.

Valerie uses the latest natural language processing and AI technology to adapt, learn and communicate at near-human levels. 

For almost 80% of customer engagements, virtual assistants, like Valerie, are more cost-effective than full-time staff or contractors – making your current team even more productive.

  • Costs 25-200% Less Than Staffing
  • 5-7 times faster than typing
  • Auditory and visual engagements are optimal for learning and retention
  • Never misses a day, available 24/7/365
  • Keeps getting smarter over time
VIBA Overview
Valerie

Live Agent Video Chats

Since 75% of shoppers say they prefer human interactions, VIBA makes agents available from any location (stores, home, in-office, or mobile). You can program VIBA to connect directly to live agents or start with Valerie, who can transfer to an agent as needed.

Our smart call routing, based on expertise, language, agent profile, and other key attributes, ensures customers always connect with the right agent.

When agents receive calls, they also get the context (e.g., retailer, store, product, and more) for more rapid call resolution. Agents can also share additional content (videos, images, and live streaming product demos) and capture call activity in customized forms.

With Live Agent video chats, you can:

  • Reduce staffing requirements, ensure COVID compliance, and lower costs but still increase store coverage
  • Take orders, process transactions, and capture customer data (forms)
  • Leverage product expertise, language, and other skills across multiple locations
  • Route calls to the best available agent – anywhere
QR Code – Live Agent
Smart Signs Interaction
Live Agent Demo

Broadcasts

VIBA drives deeper engagements with livestreaming and recorded broadcasts – allowing retailers and brands to create a private video shopping network. This type of social commerce reduces sales friction through highly entertaining content that promotes limited-time offers, special guests, and compelling demos.

Use the VIBA Admin Portal to schedule broadcasts on endpoints (QR Code, Weblink, and Smart Sign) based on specific retailers, stores, and time of day.

Our marketing team can help produce broadcasts and videos, or you can stream yourself using Sling Studio or other streaming apps.

  • Reduce sales friction with entertaining and educational content
  • The success of TikTok, Instagram, and YouTube highlights the importance of video experiences – retail is no different
  • Livestreaming delivers 10x greater conversion rates than generic e-commerce
VIBA Overview
Valerie
QR Code – Live Agent
Smart Signs Interaction
Live Agent Demo

In Stores

Online

Smartphones

Mobile Devices

Home

Office

Three Ways To Deploy

With VIBA, you engage with customers in stores, online, at home, on their smartphones, tablets, and computers – whenever and however they want – it's a real omnichannel solution.

QR Codes

Place them on product packaging, pricing placards, merchandising displays, print or digital ads – anywhere. Instantly, all the features and fun of VIBA are one scan away. 

QR Code – Live Agent
QR Code – Valerie
QR Code – B2B
Smart Signs

Stop customers in their tracks with a no-touch, no-waiting digital shopping experience. Available in over 120 configurations – 55” to 12” tabletop displays, Smart Signs activate as customers pass or by saying “Hey Valerie.”

Promote special offers – Launch new products – Increase impulse buys – Assisted sales for complex, high-value items

Smart Sign Agent Details
Smart Signs Overview
Smart Signs Interaction
Zero Footprint Microsite

Scanning a QR code or clicking a weblink launches a branded, responsive microsite supporting virtual assistants, live video chats, and broadcasts. Customers also access in-context videos, documents, links, contacts, events, customized forms, 3D photorealistic augmented reality images, and seamless e‑commerce and CRM integration. Customers enjoy this content without downloading an application and maintaining their privacy.

QR Code – Valerie
QR Code – Live Agent
Weblinks
VIBA Microsite features
VIBA Puts You In Control

Based on retailer, location, product, time of day, day of the week, and more, the VIBA Admin Portal makes it easy to schedule engagements, manage video experiences, and upload content.

VIBA QR Codes Monitoring
Stay In The Know

Thanks to details reporting and secure call recordings, you'll precisely know how well VIBA performs – with sales and performance metrics based on retailer, location, product, language, date, and time.

VIBA Reporting
Live Agents – Anywhere

Sales and support staff can use and access the agent portal pretty much anywhere (home, office, store) – all they need is a computer, tablet or smartphone and an internet connection. Calls are routed based on agent profile including expertise, language and other skills.

VIBA Call Monitoring and Tracking
Seamless Integrations

For e‑commerce and CRM integration, our REST APIs ensure secure and scalable connectivity.

VIBA Monitoring
Augmented Reality

Customers can use augmented reality to put products in any environment so they can see exactly how products will fit, feel, and look in their world.

Try out our Augmented Reality technology for yourself.

Click this link on your smartphone or tablet.

Lightyears Ahead

VIBA is the new benchmark for customer engagements. It's time to give your customers the most innovative and impactful sales, service, and support experiences that retailers and brands have ever seen.

  • Anytime, anywhere personalized, interactive video engagements
  • Use your staff or contractors, or we can provide the Agents
  • Cost-effective, multilingual, always available Virtual Assistants (Valerie)
  • Powerful administrative capabilities plus reporting and analytics
  • End-to-end white glove, staffing, and marketing service plus SaaS license
  • Twice Picks Award Winner at the 2021 CES Picks Awards

Take A Closer Look

Fill out the short form below to schedule a free, no-obligation VIBA demonstration. See how future of omnichannel sales and service drives stronger engagements and greater revenue for your business.

or feel free to contact us