VIBA is the Virtual Interactive Brand Ambassador - a revolutionary technology with the power to enhance every customer interaction, anywhere and everywhere your customers are.
Improve conversion rates, capture more sales, get 24-7-365 coverage online and in stores, raise productivity, and permanently boost customer satisfaction – all for less than it costs to hire additional staff.
Only VIBA engages customers across all sales and support channels with digital journeys that are uniquely personal and powerfully profitable.
VIBA is the first-of-its kind omnichannel retail software that offers an
AI-powered virtual agent with human avatar, multimedia tools for live agents and digital clienteling, broadcast and livestream capabilities and seamless connectivity across web, in-store kiosks, signage, social media, TV, on smartphones, and in the hands of in-store team members.
The more interactions customers have with your brand, the more likely they are to make purchases and recommendations to others. With VIBA, your customers get a consistent experience and information at every touch point.
Omnichannel customers don't just spend an average of 4% more for in-store visits... they also spend about 10% more online.
It's time to deliver a brand or sales experience that tailors to more platforms.
That experience is VIBA.
Think of it as the digital twin of your best and brightest employee – except it never takes a day off, never needs a break, and can serve thousands of customers at once.
Your VIBA Retail AI uses the latest natural language processing and AI technology to communicate at near-human levels. It can answer questions, share demos, and videos, and can even text special offers, coupons, and actionable links directly to customers.
Support is fast, robust, friendly, engaging... and passes off to live agents effortlessly if ever needed. Best of all, virtual agents like VIBA Retail AI lower costs and boost productivity in more than 80% of customer scenarios.
Because human interactions are important for maximizing customer loyalty and brand preference, VIBA Retail LIVE allows customers to reach your live sales and support teams in stores, home, in office, or via mobile... but with VIBA they have more ways to help than ever before.
With each VIBA call, your agents get insights like retailer, store, product, and more to help solve customer needs faster. Agents can also share videos, images, product manuals, live-streaming demos, relevant weblinks, and assist with checkout and purchasing.
With Live Agent video chats, you can:
To really get the full benefit of everything VIBA has to offer, use VIBA Retail AI and VIBA Retail LIVE together and step into the future of omnichannel retail.
Drive deeper engagements with livestreaming and recorded broadcasts shared online or on social media and then link directly to VIBA Retail AI or VIBA Retail LIVE agents.
Promote limited-time offers, special guests, and compelling demos. Or, use the VIBA Admin Portal to schedule broadcasts on static endpoints like QR Codes, Weblinks, and Smart Sign kiosks. You can even tailor content for specific retailers, stores, and time of day.
Add VIBA video experiences to your website and social media channels to create a 24/7/365 virtual sales and support force. One-click and customers activate VIBA on their desktops, phones, and mobile devices. With VIBA, you’re always ready to provide a personalized experience – no matter when, where, or how customers want.
Stop customers in their tracks with a no-touch, no-waiting digital shopping experience. Available in over 120 configurations – 55” to 12” tabletop displays, Smart Signs activate as customers pass or by saying “Hey Valerie” (or "Hola Valerie", "Oi Valerie" – in Spanish or Portuguese).
Promote special offers – Launch new products – Increase impulse buys – Assisted sales for complex, high-value items
Scanning a QR code or clicking a weblink launches a branded, responsive microsite supporting virtual assistants, live video chats, and broadcasts. Customers also access in-context videos, documents, links, contacts, events, customized forms, 3D photorealistic augmented reality images, and seamless e‑commerce and CRM integration. Customers enjoy this content without downloading an application and maintaining their privacy.
Based on retailer, location, product, time of day, day of the week, and more, the VIBA Admin Portal makes it easy to schedule engagements, manage video experiences, and upload content.
Thanks to details reporting and secure call recordings, you'll precisely know how well VIBA performs – with sales and performance metrics based on retailer, location, product, language, date, and time.
Sales and support staff can use and access the agent portal pretty much anywhere (home, office, store) – all they need is a computer, tablet or smartphone and an internet connection. Calls are routed based on agent profile including expertise, language and other skills.
For e‑commerce and CRM integration, our REST APIs ensure secure and scalable connectivity.
Customers can use augmented reality to put products in any environment so they can see exactly how products will fit, feel, and look in their world.
Try out our Augmented Reality technology for yourself.
Interested in learning more? Take advantage of our library of support materials detailing the bottom-line benefits of the industry's most powerful retail execution solution.
Patented-GPS smart forms are just the starting point – get better insights – work smarter, improve productivity, lower costs, and sell more.
VIBA Increases sales, revenue, and profit for major global telecom provider.
Explore the astonishing impact of AI on retail growth, and how a revolutionary tool like VIBA is leading this transformation.
Fill out the short form below to schedule a free, no-obligation VIBA demonstration. See how future of omnichannel sales and service drives stronger engagements and greater revenue for your business.