Only VIBA delivers personalized shopping and service experiences – anytime, anywhere – through live video engagements and rich media content.
Improve conversion rates, drive revenue, increase coverage and improve customer satisfaction – all while lowering costs and elevating current team productivity.
Only VIBA engages customers across all sales and support channels with digital journeys that are uniquely personal and powerfully profitable.
VIBA is the only video-based, omnichannel customer experience solution that delivers sales, service, and support experiences whenever, however, and wherever they are needed.
When customers want answers, they want them instantly and accurately.
With VIBA, you close the gap between online and offline engagements with safe, convenient real-time experiences.
Valerie is the digital twin of your best and brightest employees – answering questions, and sharing demos, videos, and other pertinent information. She can even text special offers, coupons, and additional actionable links directly to customers.
She is always ready, speaking your customers' language, providing them fast, accurate answers in a fun and friendly manner, and escalating to team members when needed.
Valerie uses the latest natural language processing and AI technology to adapt, learn and communicate at near-human levels.
For almost 80% of customer engagements, virtual assistants, like Valerie, are more cost-effective than full-time staff or contractors – making your current team even more productive.
Since 75% of shoppers say they prefer human interactions, VIBA makes agents available from any location (stores, home, in-office, or mobile). You can program VIBA to connect directly to live agents or start with Valerie, who can transfer to an agent as needed.
Our smart call routing, based on expertise, language, agent profile, and other key attributes, ensures customers always connect with the right agent.
When agents receive calls, they also get the context (e.g., retailer, store, product, and more) for more rapid call resolution. Agents can also share additional content (videos, images, and live streaming product demos) and capture call activity in customized forms.
With Live Agent video chats, you can:
VIBA drives deeper engagements with livestreaming and recorded broadcasts – allowing retailers and brands to create a private video shopping network. This type of social commerce reduces sales friction through highly entertaining content that promotes limited-time offers, special guests, and compelling demos.
Use the VIBA Admin Portal to schedule broadcasts on endpoints (QR Code, Weblink, and Smart Sign) based on specific retailers, stores, and time of day.
Our marketing team can help produce broadcasts and videos, or you can stream yourself using Sling Studio or other streaming apps.
Add VIBA video experiences to your website and social media channels to create a 24/7/365 virtual sales and support force. One-click and customers activate VIBA on their desktops, phones, and mobile devices. With VIBA, you’re always ready to provide a personalized experience – no matter when, where, or how customers want.
Stop customers in their tracks with a no-touch, no-waiting digital shopping experience. Available in over 120 configurations – 55” to 12” tabletop displays, Smart Signs activate as customers pass or by saying “Hey Valerie” (or "Hola Valerie", "Oi Valerie" – in Spanish or Portuguese).
Promote special offers – Launch new products – Increase impulse buys – Assisted sales for complex, high-value items
Scanning a QR code or clicking a weblink launches a branded, responsive microsite supporting virtual assistants, live video chats, and broadcasts. Customers also access in-context videos, documents, links, contacts, events, customized forms, 3D photorealistic augmented reality images, and seamless e‑commerce and CRM integration. Customers enjoy this content without downloading an application and maintaining their privacy.
Based on retailer, location, product, time of day, day of the week, and more, the VIBA Admin Portal makes it easy to schedule engagements, manage video experiences, and upload content.
Thanks to details reporting and secure call recordings, you'll precisely know how well VIBA performs – with sales and performance metrics based on retailer, location, product, language, date, and time.
Sales and support staff can use and access the agent portal pretty much anywhere (home, office, store) – all they need is a computer, tablet or smartphone and an internet connection. Calls are routed based on agent profile including expertise, language and other skills.
For e‑commerce and CRM integration, our REST APIs ensure secure and scalable connectivity.
Customers can use augmented reality to put products in any environment so they can see exactly how products will fit, feel, and look in their world.
Try out our Augmented Reality technology for yourself.
Fill out the short form below to schedule a free, no-obligation VIBA demonstration. See how future of omnichannel sales and service drives stronger engagements and greater revenue for your business.