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Humanize the Digital Customer Experience

Welcome to VIBA, the virtual AI agent with human conversational abilities. Now businesses can talk with their customers anytime, anywhere for increased sales, conversions, support, and satisfaction

VIBA's AI-powered platform delivers real-time speech recognition through a human avatar, rich content, AR tools, demos and streaming video, and seamless handoffs to live agents.

With VIBA, your customers get a consistent experience, 24/7/365, at in-store kiosks, via smartphones linked to QR coded signage, and all website and digital marketing. VIBA makes the most of every customer interaction, every time.

Omnichannel Video Engagement Platform For Brands and Retailers

Go Virtual

& Make a

Real Connection

Only VIBA engages customers across all sales and support channels with digital journeys that are uniquely personal and powerfully profitable.

Make More Sales. Deliver Better Service.
VIBA Makes it Simple.

VIBA is the first-of-its kind omnichannel retail software that offers an
AI-powered virtual agent with human avatar, multimedia tools for live agents and digital clienteling, broadcast and livestream capabilities and seamless connectivity across web, in-store kiosks, signage, social media, TV, on smartphones, and in the hands of in-store team members.

In-Store Processes
  • Product Selection and Comparisons
  • Activations / Plan Sign-Ups
  • Digital or Mobile Checkout
  • Welcome and Service
Sales Support
  • Escalation and Issue Resolution
  • Training and In-Store Coaching
  • Smooth Hand-Offs Between Virtual & Live Agents
Lifecycle Interactions
  • Sales / Cross-Sell / Upsell
  • Post Sales Follow-up
  • Service and Support Triage
  • Satisfaction Surveys
Online Experiences
  • Assisted Selling
  • Product Demonstrations
  • "Live" Shopping Experiences
  • Augmented Reality

Omnichannel Sales

Virtual Agents

Video Chats

Product Demos

On-Demand Video

Live Broadcasts

click the arrows or drag for more videos

VIBA Retail AI

Think of it as the digital twin of your best and brightest employee – except it never takes a day off, never needs a break, and can serve thousands of customers at once.

Your VIBA Retail AI uses the latest natural language processing and AI technology to communicate at near-human levels. It can answer questions, share demos, and videos, and can even text special offers, coupons, and actionable links directly to customers.  

Support is fast, robust, friendly, engaging... and passes off to live agents effortlessly if ever needed. Best of all, virtual agents like VIBA Retail AI lower costs and boost productivity in more than 80% of customer scenarios.

  • Costs 25-200% Less than temps or more staff
  • 5-7 times faster than typing through chat channels
  • Auditory and visual interactions are optimal for learning, retention, and engagement
  • Never misses a day, available 24/7/365
  • Provides call recordings, tracks customer actions, and delivers insightful reports
VIBA Overview


Because human interactions are important for maximizing customer loyalty and brand preference, VIBA Retail LIVE allows customers to reach your live sales and support teams in stores, home, in office, or via mobile... but with VIBA they have more ways to help than ever before.

With each VIBA call, your agents get insights like retailer, store, product, and more to help solve customer needs faster. Agents can also share videos, images, product manuals, live-streaming demos, relevant weblinks, and assist with checkout and purchasing.

With Live Agent video chats, you can:

  • Increase in-store and online coverage while also reducing staffing requirements and lowering
    overall costs
  • Take orders, process transactions, and capture customer data and call activity in customized forms
  • Leverage smart call routing to connect the best agent depending on product expertise, language, or other skills across multiple locations
  • Deliver personalized customer experiences for sales, service, troubleshooting, new product launches, and much more.
QR Code – Live Agent
Smart Signs Interaction
Live Agent Demo

VIBA Hybrid

To really get the full benefit of everything VIBA has to offer, use VIBA Retail AI and VIBA Retail LIVE together and step into the future of omnichannel retail.

Drive deeper engagements with livestreaming and recorded broadcasts shared online or on social media and then link directly to VIBA Retail AI or VIBA Retail LIVE agents.

Promote limited-time offers, special guests, and compelling demos. Or, use the VIBA Admin Portal to schedule broadcasts on static endpoints like QR Codes, Weblinks, and Smart Sign kiosks. You can even tailor content for specific retailers, stores, and time of day.

  • Reduce sales friction with relevant, useful, entertaining, and educational content
  • Tap into platforms like TikTok, Instagram, and YouTube with video experiences that connect to agents ready and waiting to serve
  • See up to 10x greater conversion rates with livestreaming than generic e-commerce
VIBA Overview
QR Code – Live Agent
Smart Signs Interaction
Live Agent Demo

In Stores



Mobile Devices



VIBA is Everywhere Your Customers Are. All the Time.

With VIBA, you engage with customers in stores, online, at home, on their smartphones, tablets, and computers – whenever and however they want.

And because every engagement is consistent, you get more mileage from your marketing budget by connecting VIBA to all your marketing interactions.

QR Codes

Make print materials work harder for you and your customers by adding interactive experiences, after sales support, satisfaction surveys, loyalty membership sign-ups and more... all just a point, scan, and click away.

QR Code – Live Agent
QR Code – Valerie
QR Code – B2B
Smart Signs

Stop customers in their tracks with a no-touch, no-waiting digital shopping experience. Available in over 120 configurations – 55” to 12” tabletop displays, Smart Signs activate as customers pass or by saying “Hey Valerie” (or "Hola Valerie", "Oi Valerie" – in Spanish or Portuguese).

Promote special offers – Launch new products – Increase impulse buys – Assisted sales for complex, high-value items

Smart Sign Agent Details
Smart Signs Overview
Smart Signs Interaction
Zero Footprint Microsite

Scanning a QR code or clicking a weblink launches a branded, responsive microsite supporting virtual assistants, live video chats, and broadcasts. Customers also access in-context videos, documents, links, contacts, events, customized forms, 3D photorealistic augmented reality images, and seamless e‑commerce and CRM integration. Customers enjoy this content without downloading an application and maintaining their privacy.

QR Code – Valerie
QR Code – Live Agent
VIBA Puts You In Control

Based on retailer, location, product, time of day, day of the week, and more, the VIBA Admin Portal makes it easy to schedule engagements, manage video experiences, and upload content.

VIBA QR Codes Monitoring
Stay In The Know

Thanks to details reporting and secure call recordings, you'll precisely know how well VIBA performs – with sales and performance metrics based on retailer, location, product, language, date, and time.

VIBA Reporting
Live Agents – Anywhere

Sales and support staff can use and access the agent portal pretty much anywhere (home, office, store) – all they need is a computer, tablet or smartphone and an internet connection. Calls are routed based on agent profile including expertise, language and other skills.

VIBA Call Monitoring and Tracking
Seamless Integrations

For e‑commerce and CRM integration, our REST APIs ensure secure and scalable connectivity.

VIBA Monitoring
Augmented Reality

Customers can use augmented reality to put products in any environment so they can see exactly how products will fit, feel, and look in their world.

Try out our Augmented Reality technology for yourself.

Click this link on your smartphone or tablet.

More than Promises. Proof.

VIBA is more than a new technology with exciting features and tools for getting the kinds of sales and customer satisfaction results you want.

It's also an active solution in use by Fortune 500-level companies in competitive retail verticals including telecommunications, cosmetics, consumer electronics, big-box retail, and more.

  • In an actual retail settings 70% of people who used VIBA Retail AI said they would do so again
  • An international telecom giant saw a 200% ROI on using VIBA Retail Live to support outside sales efforts
  • Big box retailers are already successfully using VIBA Smart Signs to upsell
    in-store services and educate customers about additional store offerings
  • Powerful administrative capabilities plus reporting and analytics
  • End-to-end white glove, staffing, and marketing service plus SaaS license
  • Twice Picks Award Winner at the 2021 CES Picks Awards

Interested in learning more? Take advantage of our library of support materials detailing the bottom-line benefits of the industry's most powerful retail execution solution.

VIBA Product sheet

Patented-GPS smart forms are just the starting point – get better insights – work smarter, improve productivity, lower costs, and sell more.

VIBA Case Study

VIBA Increases sales, revenue, and profit for major global telecom provider.

VIBA Trend Report E-book

Explore the astonishing impact of AI on retail growth, and how a revolutionary tool like VIBA is leading this transformation.

Whitepaper: Retail and A.I.

Transform your business with AI-driven solutions that promise to elevate customer experiences. Read our whitepaper to stay ahead in the digital retail revolution.

Take A Closer Look

Fill out the short form below to schedule a free, no-obligation VIBA demonstration. See how future of omnichannel sales and service drives stronger engagements and greater revenue for your business.

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